Donbet Casino Terms & Conditions

These terms and conditions explain the rules that apply when you visit, register with or use Donbet Casino. Please read them carefully before opening an account, depositing funds or participating in any available games or promotions.

Donbet Casino operates under a licence from the Curaçao Gaming Authority, licence reference OGL/2024/250/0115, issued 1 July 2024, and is owned by GTW B.V., registered in Curaçao.

1. General terms and acceptance

These terms and conditions govern your access to and use of the Donbet Casino website, account services, games, payment features, promotions and other related services. By visiting the website, creating an account or using any part of the service, you confirm that you have read, understood and accepted these terms. If you do not agree with any part of them, you must not use the website or its services.

These terms should be read together with any additional rules, notices, privacy information, responsible gambling material, game rules and promotional terms displayed on the website. Where a particular promotion or game has separate conditions, those conditions may apply in addition to these general terms. If there is an inconsistency, the specific terms shown for that promotion or game will generally apply to that activity.

Donbet Casino may update these terms from time to time to reflect changes to the service, applicable law, regulatory expectations, technology or business arrangements. The latest version will be made available on the website. You should review the terms regularly. Continued use of the website after an update is published may indicate your acceptance of the revised terms.

Eligibility and lawful use

You may use the service only if you are legally permitted to do so in the place where you are located. You must meet any applicable minimum age requirement and comply with all laws and regulations that apply to online gambling in your jurisdiction. You are responsible for checking whether access to or use of the service is lawful before registering or playing.

You must provide accurate, current and complete information when opening an account and whenever information is requested. You must promptly update details if they change. Providing false, misleading or incomplete information may result in restrictions on your account, cancellation of transactions or closure of the account where permitted by law.

You must use the service for your own personal purposes and not on behalf of another person.
You must not allow another person to use your account or access your account credentials.
You must not use the service for unlawful activity, fraud, money laundering or any other prohibited purpose.
You must not attempt to interfere with the website, its security, its games or the experience of other players.
You must not use automated systems, bots, scripts or other tools to access or play unless expressly permitted.

2. Accounts, verification and transactions

You may generally hold only one account unless Donbet Casino expressly allows otherwise. If more than one account is created, or if an account appears to be operated for another person, the relevant accounts may be reviewed and restricted. Any action taken will be subject to applicable law and the circumstances of the account.

You are responsible for keeping your username, password and other security information confidential. You should use a strong password, avoid sharing account access and notify Donbet Casino through the available support process if you suspect that your account has been accessed without permission. Activity carried out through your account may be treated as your activity until the matter has been investigated.

Donbet Casino may conduct identity, age, address, payment, source-of-funds or other compliance checks. You may be asked to provide suitable documents or information before an account can be used fully, before a withdrawal is processed or at another stage of the customer relationship. Reviews may also be required to comply with legal and responsible gambling obligations.

Deposits must be made using a payment method that belongs to you or that you are authorised to use. Payment methods may be subject to their own terms, processing rules and availability. You should check the transaction details carefully before confirming a deposit or withdrawal. We do not suggest depositing more than you can comfortably afford to lose.

Transaction requests may be delayed, declined, reversed or subject to review where there are verification, security, technical, legal or payment-processing concerns. Processing times can vary depending on the method used and any checks required. No transaction should be considered final until it has been confirmed in the relevant account record.

You are responsible for ensuring that your account balance, payment information and transaction history are accurate. If you notice an error, duplicate transaction or activity you do not recognise, you should notify Donbet Casino as soon as possible using the available website support channels. Do not attempt to exploit an obvious error or technical issue.

Account suspension or closure

An account may be suspended, limited or closed where this is reasonably necessary for security, verification, responsible gambling, legal compliance, suspected fraud, breach of these terms or protection of the service and its users. Access may also be restricted if required by a third party or applicable authority. Where permitted, you may be informed of the relevant reason, although some information may need to remain confidential.

You may ask to close your account at any time. Account closure does not remove obligations that arose before closure, including obligations relating to transactions, investigations, disputes or compliance checks. Any remaining balance will be dealt with in accordance with applicable law, verification requirements and the relevant payment rules.

3. Games, promotions and responsible gambling

Each game may have its own rules, features, minimum or maximum stake settings and outcome information. You should read the rules for a game before playing. Game results are determined by the systems used for that game and, where relevant, by randomised processes. You accept the result shown in the account or game record, subject to correction of a proven technical or administrative error.

Promotions, bonuses, rewards and other offers are subject to specific eligibility requirements and promotional terms. These may include requirements concerning registration, deposits, qualifying play, expiry, account status, permitted payment methods and withdrawal conditions. An offer may be withdrawn, changed or refused where permitted by its terms or applicable law. You should read the full conditions before accepting an offer.

Only one person may use a promotional offer unless the applicable offer terms clearly state otherwise. Attempts to abuse an offer, create multiple accounts, manipulate play or use a promotion contrary to its purpose may result in the offer being cancelled and an account being reviewed.

Responsible gambling

Gambling should be an entertainment activity, not a way to make money or recover losses. Set a budget before you play and never gamble with money needed for rent, bills, food, debts or other essential expenses. Keep track of the time and money you spend, and take a break if gambling stops feeling enjoyable or controlled.

Do not chase losses or increase stakes to try to recover money.
Do not gamble when upset, under the influence of alcohol or drugs, or when it may affect important responsibilities.
Use available deposit, session, loss or wagering controls where offered.
Request a break, account restriction or self-exclusion if you need help stopping.
Seek support from an appropriate gambling-help service if gambling is causing concern for you or someone close to you.

You are responsible for using the responsible gambling tools made available to you and for following any limits or restrictions you select. Some requests may take time to apply across all systems or products. If you believe you may be gambling beyond your means, stop playing and seek independent support rather than attempting to recover losses.

4. Website access, liability and general provisions

The website and its services may be changed, interrupted, suspended or withdrawn for maintenance, upgrades, security reasons, technical issues, legal requirements or other operational reasons. Donbet Casino does not promise that the website will always be available, error-free or suitable for every device or connection. You should use up-to-date security software and take reasonable steps to protect your device and personal information.

You must not copy, reproduce, modify, distribute, reverse engineer or commercially exploit website content, software, branding or other materials unless you have permission or the law allows it. All intellectual property rights remain with their respective owners. Links to third-party websites or services may be provided for convenience, but third parties operate under their own terms and privacy practices.

To the extent permitted by law, you are responsible for losses or damage arising from your breach of these terms, misuse of the service, unauthorised account access caused by your failure to protect credentials, or unlawful activity connected with your account. Nothing in these terms excludes, restricts or modifies any right, guarantee or protection that cannot lawfully be excluded under Australian consumer law or other applicable legislation.

Information about how personal information is collected, used, stored and disclosed is set out in the applicable privacy policy. By using the service, you acknowledge that information may need to be processed for account administration, security, payments, customer support, responsible gambling and legal or compliance purposes.

Questions and complaints

If you have a question, believe there is an error, or wish to make a complaint, use the customer support or contact options displayed on the Donbet Casino website. Provide enough information for the matter to be reviewed, while avoiding the submission of unnecessary sensitive information. Complaints may be assessed under the applicable internal process and any relevant legal or regulatory requirements.

If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law. A failure to enforce a provision immediately does not mean that the provision has been waived. These terms are intended to be interpreted consistently with applicable Australian law and any mandatory rights or obligations that apply to the service.

By continuing to use Donbet Casino, you confirm that you understand these terms and agree to comply with them. If you are unsure about a provision, do not proceed until you have obtained clarification through the available website support channels or independent legal advice.