Privacy Policy

This Privacy Policy explains how Donbet Casino may collect, use, store and protect information when players visit the website, create an account, use casino services or contact support. It is intended for players in Australia and should be read together with the website’s other terms and policies. By using the website, players acknowledge that their information may be handled as described below. Donbet Casino aims to process personal information fairly, securely and only for appropriate business, service and legal purposes.

Donbet Casino operates under a licence from the Curaçao Gaming Authority, licence reference OGL/2024/250/0115, issued 1 July 2024, and is owned by GTW B.V., registered in Curaçao.

Information we may collect

The information collected depends on how a player uses Donbet Casino. Some information is provided directly by the player, while other information may be generated when the website or services are used. We try to collect information that is relevant to providing, securing and improving the casino experience.

Account and contact details

When a player registers or updates an account, the site may handle details such as a name, date of birth, residential information, username, password, email address and other information needed to maintain the account. It may also handle preferences, records of communications and information supplied when a player contacts customer support.

Identity and verification information

To help confirm a player’s identity, age, eligibility and account information, Donbet Casino may request verification details and documents. These may include information shown on identity documents, proof of address or other material reasonably required for verification. Sensitive documents should only be submitted through the approved process provided on the website.

Payments and transactions

The site may record deposits, withdrawals, wagers, wins, losses, account balances and other transaction activity. Payment information may be processed by payment service providers or other service partners. Donbet Casino may receive relevant payment details, status information and transaction references, but payment providers may handle some payment data directly under their own privacy terms.

Technical, device and usage information

When players visit or use the website, technical information may be collected. This can include an IP address, browser type, operating system, device identifiers, language settings, approximate location information, pages viewed, access times, referral information and information about interactions with the website. This information helps the site operate correctly, understand general usage and identify unusual or potentially harmful activity.

Cookies and similar technologies

Donbet Casino may use cookies and similar technologies to remember preferences, keep sessions functioning, support security, understand website performance and assist with relevant communications. Some cookies are necessary for core features, while others help with analytics or functionality. Players can manage or block cookies through their browser settings. Disabling some cookies may affect the availability or performance of certain website features.

How information is used

Personal information may be used for the purposes connected with operating an online casino and providing a safe, reliable service. The information is not intended to be used for unrelated purposes without an appropriate reason or, where required, the player’s consent.

Creating, administering and securing player accounts.
Processing deposits, withdrawals, wagers, account activity and other requested transactions.
Confirming identity, age and account ownership.
Carrying out verification, anti-fraud, anti-money-laundering and responsible gaming checks where appropriate.
Detecting, preventing and investigating suspicious, unlawful or unauthorised activity.
Providing customer support, responding to questions and resolving complaints or technical issues.
Maintaining, testing and improving the website, games, systems and user experience.
Sending service messages about accounts, transactions, security, policy changes or other important matters.
Sending marketing communications where permitted and where the player has provided the required permission or has not opted out, as applicable.
Meeting legal, regulatory, tax, accounting, audit, security and compliance requirements.
Managing business risks, protecting the rights and property of Donbet Casino and enforcing applicable terms.

Where external providers help deliver services, information may be shared with those providers only to the extent reasonably needed for their role. Examples may include payment processors, identity and verification providers, hosting and technology providers, security services, analytics providers, customer support tools and professional advisers. These providers may be required to protect information and use it only for authorised purposes.

Information may also be disclosed where necessary to respond to a lawful request, protect players or other people, investigate suspected wrongdoing, prevent harm, or support a legal claim. If the business or some of its assets were reorganised, transferred or sold, relevant information may be handled as part of that process, subject to appropriate privacy protections.

Storage, security and retention

Donbet Casino takes reasonable steps to protect personal information from unauthorised access, alteration, disclosure, loss or misuse. Security measures may include access controls, authentication processes, monitoring, encryption or other safeguards appropriate to the information and the risks involved. No website, transmission method or storage system can be guaranteed to be completely secure, so players should use strong account credentials, keep them confidential and contact support promptly if they suspect unauthorised access.

Information may be stored or processed using systems operated by Donbet Casino or its service providers. Those systems may be located in Australia or another country, depending on the services used. Where information is handled across borders, reasonable steps are taken to support appropriate protection and lawful processing.

Personal information is kept only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Closing an account does not always result in immediate deletion of every record. Some account, identity, payment, transaction, security or communications records must be kept for a period required by law or for legitimate compliance, dispute resolution, fraud prevention and record-keeping purposes. Once information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Players should understand that information may be retained in secure backups for a limited period and may not be removed immediately from every technical system. Backup copies are protected and are normally removed or overwritten through standard retention processes.

Your privacy choices and data rights

Depending on the circumstances and applicable privacy requirements, players may have rights concerning their personal information. These rights may include asking what information is held, requesting access to a copy, asking for inaccurate or incomplete information to be corrected, requesting deletion, and withdrawing consent to marketing communications. A request may be subject to identity checks and to lawful exceptions, including situations where information must be retained.

How to make a request

For privacy and data requests, including access, correction or deletion of personal information, or withdrawing consent to marketing, contact support@donbet-casino.best. Please explain the request clearly and provide enough information for the relevant account to be identified. Do not send unnecessary passwords, full payment credentials or other highly sensitive information by ordinary message.

Players can usually unsubscribe from promotional emails by using the relevant option in the message. Opting out of marketing does not stop essential service communications, such as account, security, transaction or policy notices. A player may also be able to change selected communication or cookie preferences through available account or browser settings.

Accuracy and responsibility

Players should provide accurate, current information and update it when circumstances change. Providing false, incomplete or misleading information may affect account access, verification or transaction processing. If a player believes that information is incorrect, they should contact support so the matter can be reviewed and, where appropriate, corrected.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, legal requirements or privacy practices. The latest version will be published on this page, together with its effective date where applicable. Players should review the policy occasionally. Continued use of the website after an update may indicate acceptance of the revised approach, to the extent permitted by law.

If a player has a question about this Privacy Policy or how information is handled, the player may contact support@donbet-casino.best. Donbet Casino will aim to review privacy questions and requests fairly and within a reasonable timeframe, subject to verification, technical limitations and any obligations that require information to be retained.