Responsible Gaming

Donbet Casino is committed to promoting a safer and more informed gambling environment. Gambling should be an enjoyable form of entertainment, not a way to make money or solve financial problems. Take time to understand the risks, set personal limits and only play with money you can afford to lose.

Donbet Casino operates under a licence from the Curaçao Gaming Authority, licence reference OGL/2024/250/0115, issued 1 July 2024, and is owned by GTW B.V., registered in Curaçao.

Gamble for entertainment

Gambling involves risk, and outcomes are determined by chance or other factors outside your control. No strategy can guarantee a win, and previous results do not predict future results. A losing session does not make a win more likely, while a winning session does not mean that future play will be successful. Keep this in mind whenever you use online gambling services.

Before you start, decide how much time and money you are comfortable spending. Treat this amount as an entertainment expense, in the same way you might budget for dining, sport or other leisure activities. Once your limit has been reached, stop playing. Do not use money set aside for rent, bills, food, education, savings or other essential needs.

Only gamble when you are in a clear state of mind and able to make sensible decisions.
Set a spending limit before each session and avoid increasing it while you are playing.
Set a time limit and take regular breaks away from the screen.
Never borrow money, use credit or sell personal belongings to fund gambling.
Do not gamble to recover losses or to improve your mood.
Keep gambling separate from important financial commitments.
Avoid gambling when you are affected by alcohol, medication, stress, anger or other factors that may affect your judgement.
Remember that gambling is not a reliable way to earn income.

It can be helpful to keep a personal record of deposits, withdrawals, time spent playing and overall results. Reviewing your activity may give you a clearer understanding of your habits and help you identify when your gambling is becoming difficult to control.

Tools for safer gambling

Donbet Casino may provide account and play-management tools designed to help customers stay within their personal boundaries. Depending on the service and your account settings, these tools may include deposit limits, loss or wagering limits, session reminders, time-outs and account closure or self-exclusion options. Availability and operation may depend on the applicable rules and the features offered through your account.

Set limits before playing

Choose limits that reflect what you can genuinely afford. A limit should not be treated as a target or an amount that you must spend. If you are unsure what limit is appropriate, start with a lower amount and consider whether you can comfortably maintain it over time. Never increase a limit simply because you have lost money or want to continue a winning session.

Take a break

A time-out can be useful if you feel distracted, frustrated or less in control than usual. During a time-out, do not create another account or use another person’s account to continue gambling. A break gives you time to review your behaviour without the pressure of an active session.

Self-exclusion

Self-exclusion is a stronger restriction for people who want to stop gambling for a defined period or permanently. If you choose self-exclusion, follow the relevant account process carefully and do not attempt to bypass the restriction. Self-exclusion may apply only to the service or account covered by the request, so consider whether you also need to exclude yourself from other gambling services.

Review the safer gambling settings available in your account.
Select limits or a break period that matches your needs.
Confirm the request and keep a record of the settings you selected.
If you need additional help, use the available support channels or seek independent advice.
If you request account closure or self-exclusion, do not reopen or create another account to continue playing.

Recognising gambling harm

Gambling harm can develop gradually. It may affect finances, relationships, work, study, sleep, physical health and emotional wellbeing. You do not need to wait until a serious problem develops before asking for help. If gambling is causing concern for you or someone close to you, support is available.

Consider your gambling carefully if you regularly think about gambling, spend more time or money than planned, chase losses, hide your activity, feel restless when you try to stop, or use gambling to escape stress or difficult feelings. Other warning signs can include missing bills, borrowing money, selling possessions, arguing with family or friends, neglecting responsibilities or feeling guilt and anxiety after playing.

You gamble for longer than intended or find it difficult to take a break.
You increase the amount you spend to seek the same excitement.
You return to gambling to win back money you have lost.
You conceal deposits, losses or the amount of time you spend playing.
You rely on gambling to manage sadness, boredom, loneliness or stress.
You miss work, study, family commitments or sleep because of gambling.
You borrow money or experience financial difficulty because of gambling.
People close to you have expressed concern about your gambling.
You feel unable to stop even when you want to stop.

If any of these signs apply, stop gambling and consider taking a time-out or requesting self-exclusion. Speak openly with someone you trust and seek help from an independent gambling support or counselling service in Australia. Qualified professionals can help you understand your options, plan practical changes and address financial or emotional concerns. If you feel at immediate risk of harming yourself or another person, contact emergency services or a crisis service without delay.

Protecting yourself and others

Online gambling accounts should be used only by the registered account holder. Keep your login details, payment information and devices secure, and do not allow another person to gamble through your account. Do not give children or young people access to gambling websites, applications, devices or payment methods. Gambling is intended for adults who meet the applicable age and eligibility requirements.

If you are concerned that another person is using your account, change your password and contact the available account support channel as soon as possible. Do not share verification information or approve transactions that you do not recognise. You are responsible for taking reasonable steps to protect access to your account and personal information.

Financial wellbeing

Use only payment methods that belong to you and only deposit funds that you can afford to lose. Gambling should never take priority over essential expenses. If gambling has affected your finances, consider speaking with a qualified financial counsellor and reviewing your budget. You may also wish to ask your bank or payment provider whether they offer gambling-related controls or transaction restrictions.

Our approach

Donbet Casino aims to provide clear information and safer gambling features to help customers make informed decisions. Where concerns arise, account activity or customer information may be reviewed in line with applicable requirements and our policies. We may apply appropriate account restrictions or request information where necessary to protect customers, support compliance and promote responsible use of the service.

Responsible gambling is a shared responsibility. Use the tools available, monitor your behaviour and ask for help early if gambling stops being enjoyable or begins to affect your life. For further assistance, use the relevant support options available in Australia or contact the appropriate support channel for your account.